1. Returns We accept returns within 7 Days from the date of delivery, provided the item is unused, undamaged, and in its original packaging. To initiate a return, please contact our customer service team at support@olivecases.com or call us on 011-40542882 within 7 days of receipt. Return shipping charges of Rs.300 will be borne by the customer.
2. Refunds Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [insert timeframe], and the amount will be credited to your original payment method. Please note that shipping charges are non-refundable.
3. Exchanges If you need to exchange an item, we are happy to assist. Customers will be responsible for all shipping charges related to the exchange. To begin the exchange process, please reach out to us at support@olivecases.com or call us on 011-40542882 within 7 days of receipt of your purchase. The exchanged item must be unused, undamaged, and in its original condition. Shipping charges of Rs.300 will be borne by the customer for exchange product.
4. Non-Eligible Items Certain items, such as Straps, Belts, Strings, Cables, Stands and Power Adaptors are not eligible for return, refund, or exchange. Please carefully review the product details before making your purchase.
5. Additional Information For any questions or concerns regarding our policy, feel free to contact us at upport@olivecases.com or call us on 011-40542882. We’re here to ensure a smooth and hassle-free experience for you.
If your order is incomplete, incorrect, or damaged, please write us on support@olivecases.com or call us on 011-40542882 within 7 days of receipt.
Our Customer Service hours are Monday-Friday 10 a.m. – 6 p.m.(Lunch break -1:30 PM to 2.00 PM)
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